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Knowledge Base

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Top questions
My balances are incorrect.

We know how important accurate balances are and are working hard to improve them. If you notice an issue, please submit feedback or contact support.

My wallets take too long to sync.

We sync as fast as the connected services allow. If it feels unusually slow, please submit feedback or contact support.

My exchange isn’t supported.

We’re always adding new exchanges. If yours isn’t supported yet, share your request in our discord community so we can prioritize it.

My crypto isn’t supported or tracked.

Our data comes directly from CoinGecko. As of now, if it’s not listed there, we can’t track it.

Which exchanges and wallets are currently supported?

We’re adding new providers regularly. Check the Integrations page for the latest list, or request one in our Discord community.

Is Crescent Tracking free to use?

Yes! There’s a free tier (Crescent Plan) with core features, and paid plans for full access.

How do I contact support?

Use our contact form or reach out in our Discord community and we’ll get back to you.

Do you support real-time price alerts?

This is intended to be a feature in the future. You will be able to set alerts in your account settings.

Can I export my data?

Not yet, but it’s planned for a future release.

Is there a mobile app?

Not yet — but it’s on our roadmap!


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